Travel Agents Shouldn't Be Rebuilding Itineraries at 11pm
- Changes processed before travelers follow up twice.
- Itineraries stay current as flights shift.
- Refunds move without sitting in approval queues.
- Trusted by Travel Agencies
Where the Work Breaks Down
Booking Intake
- Requests sitting unassigned
- Traveler emails unassigned
- Incomplete reservations piling up
Itinerary Handling
- Flight changes reopening bookings
- Supplier confirmations out of order
- Agents rechecking same reservations
Refund Processing
- Refunds stuck in approval queues
- Cancellations bouncing between agents
- Refund status emails repeating
Escalation Handling
- Traveler complaints reach supervisors
- Supplier disputes without owners
- Urgent bookings bypassing queues
What Wing Covers in Your Agency
Booking Intake & Assignment
Traveler requests received, bookings assigned, and trip details recorded so work moves into booking right away.
Itinerary Management & Updates
Itineraries updated, schedule changes recorded, and travelers receive current trip details.
Refund & Cancellation Processing
Cancellations processed, refunds tracked, and requests handled so cases don't sit in queues.
Supplier Confirmation & Coordination
Suppliers contacted, confirmations recorded, and reservations updated so bookings stay aligned.
Here's Exactly What Happens After You Sign Up
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We Find the Gap
15-minute call. We identify where booking coordination, itinerary updates, and refund processing are landing on the wrong people.
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We Match You
A real person matched to your reservation systems, itinerary tools, and booking volume.
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Live in Under 48 Hours
Your assistant is set up and working. No lengthy intake process.
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Wing Manages the Rest
Performance, quality, and backup coverage. Managed by Wing, not you.
Start With One. Expand as Booking Volume Grows.
Traveler inquiries, booking issues, and support inbox responses.
Itinerary updates, inbox coordination, and booking follow-ups.
Reservation updates, traveler data cleanup, and booking tracking.
Invoice follow-ups, payment tracking, and receivables reporting.
Transaction recording, expense tracking, and reconciliations.
Inbound calls, booking requests, and traveler message routing.
Trip booking coordination, travel policy compliance, and traveler communication.
Workflow coordination, task tracking, and timeline management.
What Consistent Coverage Delivers
25+ Hours Per Week Saved on Admin
Before coverage, scheduling, billing, and documentation tasks consumed time needed for client work.
- 50% fewer emails and manual follow-ups
- 40% faster recruiting and onboarding
“I’m really glad Wing was available to assist me with a well-trained, highly functioning assistant who integrated easily into our practice.”
— Clinical Director, Bryant West Psychology
Outbound Sales Program Built in 2 Weeks
Before Wing, outreach, follow-ups, and CRM updates lacked structure and consistency.
- 22+ recurring tasks offloaded
- Full sales process built and running end to end
“We needed someone who could own the sales process end-to-end while I focused on strategy and client delivery.”
— Co-Founder, Cybersecurity Startup
Results vary by company size, role, and scope of work. These outcomes reflect real improvements delivered through dedicated Wing assistants and may not be representative of every engagement.
Stop Booking & Itinerary Work From Landing Back on Your Agents.
Not Freelancers. Not Staffing. Managed Coverage.
- Model
- Oversight
- Continuity
- Scaling
- Compliance
- Wing
- Managed support embedded in your agency
- Performance monitored by Wing
- Coverage coordinated centrally
- Adjust scope without rehiring
- Role-based access and traveler data controls
- Freelancers & Staffing
- Placement or self-managed hires
- Oversight handled internally
- Dependent on one individual
- Expansion requires new hiring
- Risk controls vary by provider
Is Wing the Right Fit for Your Travel Agency?
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Wing works well for travel agencies that:
- Need booking and itinerary work handled without constant follow-up
- Are scaling booking volume without adding more agents
- Want accountability without supervising daily work
- Not the right fit if you:
- Only need short-term help for isolated booking or admin work
- Prefer managing freelancers directly
- Prefer the lowest sticker price over quality or reliability