Freight Coordinators Shouldn't Be Chasing Carriers All Day
- Loads assigned before pickup windows close.
- Shipment status logged without manual chasing.
- Delivery paperwork collected before billing stalls.
- Trusted by Logistics and Freight Teams
Where the Work Breaks Down
Freight Intake
- Pickup requests stacking up
- Loads sitting unassigned
- Carrier confirmations not coming back
Dispatch Routing
- Drivers waiting for instructions
- Routes changing mid-run
- Missed pickup windows
Freight Billing
- Invoices waiting on delivery paperwork
- Billing queue growing every afternoon
- Charges disputed after delivery
Operations Escalations
- Customers asking where freight is
- Supervisors pulled into dispatch calls
- Complaints about late freight
What Wing Covers in Your Operations
Load Booking & Carrier Assignment
Loads booked, carriers assigned, and confirmations recorded before pickup windows.
Dispatch Routing & Driver Coordination
Routes scheduled, driver instructions updated, and dispatch boards stay current.
Shipment Tracking & Status Logging
Shipment updates recorded, tracking logged, and status stays current across loads.
Delivery Documentation & Freight Billing
Proof of delivery collected, records updated, and invoices prepared so billing moves forward.
Here's Exactly What Happens After You Sign Up
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We Find the Gap
15-minute call. We identify where dispatch coordination, shipment tracking, and freight billing are landing on the wrong people.
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We Match You
A real person matched to your dispatch systems, TMS platforms, and shipment volume.
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Live in Under 48 Hours
Your assistant is set up and working. No lengthy intake process.
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Wing Manages the Rest
Performance, quality, and backup coverage. Managed by Wing, not you.
Start With One. Expand as Shipment Volume Grows.
Shipment tracking, carrier coordination, and delivery follow-ups.
Load posting, carrier outreach, rate tracking, and load confirmation.
Invoice follow-ups, payment tracking, and receivables reporting.
Shipment inquiries, status updates, and support inbox responses.
Shipment records, contact updates, and tracking logs.
Vendor coordination, purchase orders, and carrier documentation.
Workflow monitoring, issue follow-ups, and system coordination.
Inbox coordination, scheduling follow-ups, and admin support.
What Consistent Coverage Delivers
25+ Hours Per Week Saved on Admin
Before coverage, scheduling, billing, and documentation tasks consumed time needed for client work.
- 50% fewer emails and manual follow-ups
- 40% faster recruiting and onboarding
“I’m really glad Wing was available to assist me with a well-trained, highly functioning assistant who integrated easily into our practice.”
— Clinical Director, Bryant West Psychology
13+ Hours Saved Weekly
Before Wing, intake and scheduling work were handled inconsistently.
- 10 recurring back-office tasks offloaded
- 13+ hours saved weekly on admin
“We were able to increase our volume output. The onboarding was quick, and they’re always on task.”
— Founding Attorney, Idaho Legal Estates
Results vary by company size, role, and scope of work. These outcomes reflect real improvements delivered through dedicated Wing assistants and may not be representative of every engagement.
Stop Dispatch & Freight Work From Landing Back on Your Coordinators.
Not Freelancers. Not Staffing. Managed Coverage.
- Model
- Oversight
- Continuity
- Scaling
- Compliance
- Wing
- Managed support embedded in your operations
- Performance monitored by Wing
- Coverage coordinated centrally
- Adjust scope without rehiring
- Role-based access and data controls
- Freelancers & Staffing
- Placement or self-managed hires
- Oversight handled internally
- Dependent on one individual
- Expansion requires new hiring
- Risk controls vary by provider
Is Wing the Right Fit for Your Logistics Company?
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Wing works well for logistics companies that:
- Need dispatch and shipment tracking handled without constant follow-up
- Are scaling load volume without adding office headcount
- Want accountability without supervising daily execution
- Not the right fit if you:
- Only need short-term help for project-based work
- Prefer managing freelancers directly
- Prefer the lowest sticker price over quality or reliability