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Virtual Assistants for Home Care Agencies

Owners Shouldn't Be Covering Call-Offs at 7 AM.

  • Open shifts get filled before the morning falls apart
  • Caregiver applicants get a reply before they take another job
  • Claims stay clean and EVV records match
Add Home Care Support

The schedule that holds.

4.8/5 avg.
Google N
Goodfirms N
Clutch N
Product Hunt
  • Trusted by Home Care Agencies
  • HIPAA-compliant
  • SOC 2 certified
  • ISO 27001 compliant
Caregiving-Hero-image
Home Care Operations Challenges

Where the Work Breaks Down.

Scheduling & Call-Offs

  • Call-offs landing on the owner
  • Open shifts going unfilled
  • Nights and weekends uncovered

Intake & Phones

  • Inquiry calls going to voicemail
  • New referrals waiting on callbacks
  • Families waiting a day to hear back
Floating Animate

Recruiting & Onboarding

  • Applicants ghosting after applying
  • Interviews canceled or skipped
  • Time-to-hire dragging for weeks

Billing, EVV & Compliance

  • Claims sitting unworked
  • EVV mismatches holding up payment
  • Credentials and authorizations lapsing
Scheduling & Back-Office Support

What Wing Covers in Your Agency.

01
Scheduling & Call-Off Coverage

Shifts confirmed, call-offs filled, and coverage gaps closed before they reach a client.

02
Caregiver Recruiting & Onboarding

Applicants contacted fast, screening coordinated, and onboarding paperwork kept moving.

03
Intake & Family Communication

Inquiry calls answered, referrals logged, and families hear back the same day.

04
Billing, EVV & Eligibility

Claims submitted, visits reconciled against EVV, and eligibility confirmed before care starts.

How Wing Works

Here's Exactly What Happens After You Sign Up

  • Step 1
    We Find the Gap
    15-minute call. We identify where scheduling, recruiting, and billing are landing on the wrong people.
  • Step 2
    We Match You
    A real person matched to your scheduling software, workflows, and client volume.
  • Step 3
    Live in Under 48 Hours
    Your assistant is set up and working. No lengthy intake process.
  • Step 4
    Wing Manages the Rest
    Performance, quality, and backup coverage. Managed by Wing, not you.
Home Care Virtual Assistant Roles

Start With One. Expand as Client Volume Grows.

Scheduling Assistant

Shift confirmations, call-offs, and after-hours cover.
Healthcare Recruiter

Caregiver sourcing, screening, and interview setup.
Healthcare Receptionist

Inbound calls, intake, and front-desk coverage.
Medical Billing Specialist

Claim submission, payment posting, and denial follow-ups.
Insurance Verification Specialist

Eligibility checks, benefits, and authorizations.
Compliance & Credentialing Assistant

Credential tracking, verification, and compliance.
Bilingual Healthcare Assistant

Multilingual caregiver and family communication.
EVV & Billing Compliance Specialist

Visit verification, claim submission, and denial management.
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Client Results

What Consistent Coverage Delivers.

Provida Casestudy

50% Faster Clinic Admin Workflows

Before Wing, scheduling, billing, and follow-ups were slowing down daily operations.

  • 30% fewer scheduling errors
  • 25% faster claims processing

“The recruitment process was absolutely wonderful. Everyone at Wing was knowledgeable and friendly.”

— Office Manager, Provida Family Medicine

Bryant

25+ Hours Per Week Saved

Before Wing, scheduling and billing were pulling time away from patient care.

  • 50% fewer emails and manual follow-ups
  • 40%+ faster recruiting and onboarding

“I’m really glad Wing was available to assist me with a well-trained, highly functioning assistant who integrated easily into our practice.”

— Clinical Director, Bryant West Psychology

Results vary by company size, role, and scope of work. These outcomes reflect real improvements delivered through dedicated Wing assistants.

Stop Letting Call-Offs and Intake Land Back on You.

Add Home Care Support

The schedule that holds.

VA Service Comparison

Not Freelancers. Not Staffing. Managed Coverage.

Wing Freelancers Staffing Agencies
Model
Managed support embedded in your agency
One person, no backup
Placement, then agency steps back
Oversight
Performance monitored by Wing
Owner must supervise directly
Agency doesn’t monitor daily work
Continuity
Coverage coordinated centrally
Work stops when they’re unavailable
No guarantee of replacement
Scaling
Adjust support without rehiring
Requires finding someone new
Requires a new placement each time
Compliance
HIPAA-compliant, SOC 2 certified, ISO 27001 compliant
Compliance depends on the individual
Compliance depends on the agency
Fit

Is Wing the Right Fit for Your Agency?

  • Wing 1
    Wing works well for practices that:
  • Want scheduling and intake handled without daily follow-up
  • Need to grow client volume without adding office staff
  • Expect accountability without supervising execution
  • Not the right fit if you:
  • Only need short-term or one-off task support
  • Prefer to manage freelancers directly
  • Prefer lowest sticker price over quality or reliability

Stop Letting Call-Offs and Intake Land Back on You.

Dedicated support for scheduling, caregiver recruiting, and billing. No hiring, turnover, or long-term contracts.

Add Home Care Support
4.8 ★ on average. Month-to-month. No long-term contracts.
FAQs

What Home Care Agencies Ask Before Starting.

Yes. Most agencies start with coverage in one area, like scheduling or recruiting, then expand as client volume grows. General virtual assistant support starts at $699/month part-time and $999/month full-time. Specialized roles like Scheduling Assistant and Healthcare Recruiter are priced by role.

Wing matches virtual assistants for home care agencies to your scheduling software and workflows before work begins. Assistants are AI-trained and proficient in the tools agencies run on, like AxisCare, WellSky, and HHAeXchange. If something isn't working, Wing retrains or replaces them.

Yes. Wing is HIPAA-compliant, SOC 2 certified, and ISO 27001 compliant. Assistants work under a signed BAA, inside your existing tools, with role-based access and monitored activity throughout the engagement.

Yes. A dedicated assistant who stays learns your caregivers, your families, and your EVV requirements over months. That accumulated context lives in a person, not a prompt, which is what keeps scheduling and compliance running together without gaps.

Wing replaces your assistant within 24 hours. Context is documented in Wing Workspace so nothing resets. You don't manage the transition. We do.

AI can flag an open shift. It can't call a caregiver at 6 AM, read that they're hesitant, and find real coverage. A Wing assistant owns the outcome, following up and closing the gap, with context that builds over months in a person, not a prompt.

Both. Wing matches you on fit, not just cost. Offshore works well for high-volume back-office work and after-hours coverage, and domestic is available for sensitive family calls. Either way, the same managed model and security standards apply.

That's specialized enough to need its own owner. See Wing's EVV & Billing Compliance Specialist role for dedicated coverage on visit verification and claim denials.

Yes. Wing signs a BAA with home care clients before any client health information is accessed. All assistants work inside HIPAA-compliant workflows and follow Wing's data handling protocols throughout the engagement.

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