Hire a HIPAA-Trained Medical Billing & Front-Office Team.

Yes. Wing is HIPAA compliant and signs a Business Associate Agreement (BAA) with every healthcare client. Wing is also ISO 27001 compliant and SOC 2 certified with full audit trails and role-based access controls.

Wing replaces them within 24 hours at no extra cost. Nothing about your EHR or your patient records resets, since Wing manages the account, not just the person on it. Your practice doesn't skip a beat because someone left.

Every assistant works under NDA, HIPAA training is completed before touching any PHI, and access is logged. Wing's controls are independently certified. ISO 27001 and SOC 2, which most in-house teams are not required to maintain.

Nothing. It's a free conversation to figure out what you need and give you a quote. No long-term contract, no obligation to move forward, and you can cancel anytime.

 Most medical billing services handle claims and nothing else. Wing gives you a Healthcare Receptionist, a Medical Billing Specialist, and a Scheduling Assistant covering your full front office for 70–80% less than hiring directly, HIPAA-trained, with a BAA on every engagement.

AI can send a reminder. It can't work a denied claim, handle a patient with a scheduling problem, or catch a coding error before submission. Wing's team is AI-trained and uses those tools where they help, but people own outcomes that affect revenue.

It won't, because nobody hands you a system and disappears. Your team is answering patient calls, filing claims, and running the schedule daily, all managed by Wing.

Your team learns your practice once and keeps that context for as long as you work together. Wing matches assistants based on your EHR, specialty, and payer mix, and manages continuity, so context doesn't reset when an assistant is out or replaced.

Your team is live within days. Your Customer Success team gives you a real timeline for full workflow coverage on that first call.

Yes, as an add-on. A Prior Authorization Specialist can join the team to handle authorizations before appointments, so your clinical team isn't chasing them after. See all Wing roles →