The Wing Blog
6 minutesMedical office staff now spend an average of 34 hours a week on administrative tasks, according to a 2026...
4 minutesHere’s the split most teams are already living with, whether they’ve named it or not: refund and password-reset requests...
5 minutesEven with mature automation, Gartner projects that AI and automation will handle up to 80% of common customer service...
5 minutesCustomers have gotten less patient, not more. Most now expect a reply within an hour, yet the actual average...
6 minutesFounders often delegate the wrong half of the job. Research on organizational effectiveness has found that companies where decisions...
6 minutesNew staffing starts climbed 14.4% in early 2026 as more companies leaned on flexible and contract arrangements to manage...
7 minutesOne disclosure up front, because it matters for how much to trust anything below: Wing is included in this...
5 minutesResearch cited by Harvard Business Review found that 67% of well-formulated strategies fail because of poor execution, not poor...
4 minutesYou added clinicians. Revenue didn’t follow. Here’s why A group hires two new therapists. Payroll goes up immediately. Revenue...
6 minutesThe average US employer spends $75,000–$95,000 in the first year on a $60K salaried hire once you count recruiting,...
4 minutesThe staffing reality nobody puts a number on Ask any practice administrator about their biggest operational headache right now,...
5 minutesThe scale of the problem nobody plans for Most DSO growth conversations focus on acquisition targets, de novo openings,...
5 minutesWhen a key back-office staff member leaves a medical group, the operational cost is not the vacancy; it is...
5 minutesMost founders don’t realize they’ve outsourced a hire, not a relationship, until the first problem shows up and there’s...
6 minutesThe Integration Assumption Every Deal Makes The LOI is signed. The deal closes. Integration is “underway.” The 100-day plan...
